Do you have a question about a product that you’ve purchased from Michael Alan? Our talented service department is here to help! Submit a Service Inquiry form, or check out one of our helpful videos below which address common product questions.
The entrance to Michael Alan (our home) has a canopy that reads “Through these doors walk the greatest people….our customers!” They are the lifeblood of our business and we want to let each one of them know how much we appreciate them. Sure we provide free in-home design services around furniture, mattresses, accessories, boutique items like clothing, jewelry and candles, but our customers are where it all begins. Our desire is for our customers to experience our passion expressed in our “Spirit Statement”:
As customers enter our world the journey begins. Our guests are met with a pleasant welcome by our greeter (Director of First Impressions) who always has a warm smile and fresh-baked cookies. Our highly educated designers navigate our guests through vignettes that are refreshed daily with the latest color trends and accented with raw elements such as old pallets from the warehouse. Each setting is an opportunity to connect with our client. We believe one should “live with what you love”. Keeping our store eclectic and not being afraid of color and creative styles gives the customer a completely different experience than the usual “sea of brown” in most furniture stores. After the purchase, their new furniture is delivered by our team wearing shirts that read “Directors of Lasting Impressions”. We offer furniture, service and experience that’s unique to our market. Here are a few testimonials from customers that truly feel and love our family spirit